Public Service Week, Citizen Service Delivery Charters, KICC from 20th - 22nd August 2008.

Citizen Service Delivery Charters
20th - 22nd August 2008 KICC

HUDUMA BORA NI HAKI YAKO


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Finance

Service Charter
INTRODUCTION
  1. The Ministry of Finance would like to ensure that the services it provides not only meets but exceeds the expectations of the customer.

  2. The Ministry would also like its staff to take pride in their work and their
    contribution to the socio-economic well being of our country Kenya.

  3. The Ministry of Finance (MoF) client Service Charter (also referred to as The Charter) has been prepared in
    response to the reforms being undertaken in the public service. It is based on the current Strategic Plan.

  4. The Charter desires to provide the best possible service standards to our stakeholders. Consequently, the Charter is expected to facilitate service procedures to ensure quality, efficient and effective delivery of
    services.

These will be attained through:-
  1. Reduction of costs related to time and other resources needed for the Treasury operations.

  2. Elimination of possible corrupt practices.


This first issue of the MoF Service Charter has been developed in consultation with a cross-section of our external and internal stakeholders so as to ensure that services provided, as much as possible, meet their
expectations.

The Charter sets out the guidelines for service delivery which will require support from all parties involved in order to achieve the objectives. We expect that our service delivery will continue to improve through feedback from our stakeholders.

PERMANENT SECRETARY
MINISTRY OF FINANCE

ORGANISATION PROFILE

The Ministry of Finance is a central and key Ministry in the management of the economy draws its mandate from the Constitution of Kenya Chapter VII Section 99 to 103, the Financial Management Act 2004 and the Permanent Secretary to the Treasury Act in addition to other statutes enacted by Parliament. At the helm is the Minister for Finance, Assistant Minister, Permanent Secretary/Treasury and Financial Secretary who is
the Accounting and Authorized officer for the Ministry.

OUR VISION

To be an institution of excellence in the prudent management of the economy in order to maximize the
welfare of all Kenyans.

MISSION.

To pursue prudent economic, fiscal, and monetary policies and effectively coordinate government financial
operations for rapid and sustainable development of Kenya.
Physical address:
Our offices are located at The

Treasury Building and Bima House, along Harambee Avenue in the Capital
City, Nairobi.
Official and visiting hours
Our official hours are: 8.00 a.m. to 5.00p.m. with a lunch-break from 1.00p.m. - 2 p.m. on weekdays. Our
visiting hours are: 9.00a.m. - 12.noon and 2.00p.m. - 4.00p.m.
Our postal Address:
The Permanent Secretary
Ministry of Finance
P.O. Box 30007 – 00100 GPO
Nairobi.
Telephone: (+254) 020 252299
Fax: (+254) 020 316868
Website: www.treasury.go.ke


PURPOSE OF THE CHARTER
The Service Charter aims at enhancing participation of stakeholders in the quality management of public
finances. This is possible when the stakeholders are aware of the Ministry’s commitment to them and what
role they are expected to play. Consequently, the Charter sets out the standards clients and stakeholders
can expect from the Ministry of Finance and explains how they can obtain information. It outlines how they
can complain within their rights and offers advice on how they can help the Ministry give better service.
Main features of the Charter are:-
  1. The mandate of the Ministry of Finance

  2. Ministry’s Core functions

  3. Clients and stakeholders

  4. Commitment to clients and Stakeholders

  5. Mechanism for seeking remedy; and

  6. Monitoring and Evaluation.

MINISTRY’S MANDATE
The Ministry of Finance is responsible for the development and implementation of sound fiscal

Website further details: www.treasury.go.ke